I bought the scooter for my 7 year old grand daughter's birthday. She loved it and so did my 10 year old grand daughter. Very well made and easy to operate. Unfortunately 1 year later the charger quit working. I contacted Lydia at Gotrax and explained the problem. Within 1 week, I received a new charger and the scooter is up and running once again. Thank you Lydia for your excellent customer service. Thank you Gotrax!
Paul Byer

Purchased the GX-Zero and when received found out that the Front Wheel does not work on dual motor mode. Sent an email to Gotrax.ca and Sidereal assisted on the troubleshooting and sent a Front Wheel replacement together with YouTube Video instructions on how to replace the wheel. The wheel replaced and now operational in dual motor mode. Did a road test and the e-scooter run fast and glad to have the suspension, the ride goes smoothly. Happy with this toy.

awesome little holder

We recently added a cup holder to our child's scooter, and it has been a huge hit! It's a simple upgrade, but it’s made scootering around the neighborhood even more fun. Our kid loves having their water bottle within reach—no more stopping or juggling to take a sip. The holder is sturdy and fits snugly on the handlebar, even during bumpy rides or quick turns. It’s also super easy to install, which made it a win for us as parents.

What surprised us most was how much it added to the whole experience. It’s not just practical—it’s become a bit of a novelty! Our older child immediately noticed and now wants one of their own. It's safe to say this little accessory has become a must-have for our family scootering adventures.

If you're looking to add a touch of convenience and fun to your kid’s scooter, we highly recommend getting a cup holder. It's affordable, durable, and genuinely useful. Plus, it might just save you from carrying that extra bottle in your own bag. We’re already planning to get a second one to avoid any sibling rivalry! Definitely a five-star upgrade for any scooter-loving kid.

My daughter was devastated when her scooter suddenly didn’t work. I wrote an email describing the issue, and in short order head right back from a lovely lady named Lydia. She was able to diagnose and ship out replacement parts. Parts came so quickly, and the scooter was fixed!! Lydia saved the day!!