RETURN
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Please protect the integrity of the box when unpacking and do not discard it. This is to facilitate your refund or exchange in case of quality problems.
Returns are not allowed after 14 days of the delivery date.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the item must have less than twenty (20) kilometers on the odometer. It must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging as well. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
To start a return, click here to fill out a Return Request Form. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. GotraxCA is not responsible for the shipping cost of the package returned by the customers themselves.
You can always contact us for any return questions at CanadaSupport@gotrax.com
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
1. Product from Unauthorized Reseller
2. The damage is caused by human
3. Special order
4. Sale items or gift cards
5. Giveaways or free items
Shipping and Handling fee for non-quality issue returns:
Exchange for new model(Only for Non-quality Products)
This term is only for the unworn, unopened package, unused, and the item must have less than twenty (20) kilometers on the odometer.
GOTRAX CA REFUND TERMS
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, we will refund within 3 business days.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please understand it may take time for your bank or credit card company to process and post the refund too.
How can I get the replacement/refund?
If you confirm that you want to return and request a replacement or return for a refund, you can contact our support team for a return label, we will refund or send the replacement out after we receiv the returned parcel.
