□

Help & FAQs

Here you'll find answers to all the most common questions GoTrax riders ask, from charging tips and tricks to understanding warranties and finding the perfect ride. We want you to feel confident and informed every time you hop on your GoTrax.

What is the minimum age requirement for a rider?

The minimum age allowed for a rider is 16 years old

Does it have gears?

Yes, It has 7-speed gears

What is the battery charging requirement?

Charging temperature range: between 10°C and 45°C (32F and 113F)

What is the shipping package dimensions/weight for the brown box?

The dimensions/weight of shipping package are 152*24*80CM/59.8*9.4*31.4inch and 68lbs/30.9kg

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.

© 2025 GOTRAX Canada.