All Adult electric scooters and ebikes after 11/1/2023 are covered for 1 years.
This Limited Warranty covers all defects in material and workmanship of the Product arising or occurring as a result of your normal and ordinary use of the Product. In the event a defect covered by this Limited Warranty occurs, GOTRAX will repair or replace your Product in accordance with the terms of this Limited Warranty. The applicable period for the Limited Warranty begins from the original purchase date of the Product from an authorized GOTRAX Distributor or Dealer. This warranty is only available on new products with proof of purchase.
In the event that the processing of a warranty claim requires shipping, any such shipping charges are the responsibility of the vehicle's owner. GOTRAX customer service offers shipping labels at a discounted price to our customers. During the duration of this limited warranty, GOTRAX will either repair any defective frame, component, or vehicle, or, at our option, replace any defective frame, component, or vehicle with the same or most nearly comparable model or component then available. GOTRAX reserves the right to use scratch, dent, and refurbished stock when replacing a part or vehicle under this warranty. An authorized GOTRAX service representative will determine if the frame meets the replacement standard.
WARRANTY PERIODS
The warranty period for GOTRAX products depends on the type of product. The warranty periods for adult electric bikes and scooters, hoverboards and kid's scooters, and powersports vehicles are listed below.
ADULT ELECTRIC BIKES AND SCOOTERS
Adult eBike and eScooter replacements and repairs are covered for a period ranging from 90 days to 1 years following the purchase of the product, depending on the component. This warranty covers vehicles with an MSRP of $499 or higher. For more details about which parts are covered and for how long, refer to the adjacent list.
VEHICLE BODY -1 YEARS
|
SELECT ELECTRONIC COMPONENTS -1 YEARS
|
COMPONENTS SUBJECT TO WEAR - 90 DAYS
|
PARTS NOT COVERED
|
HOVERBOARDS
All hoverboards are covered for a period of 90 days following the initial purchase of the product.
KIDS ESCOOTERS
All GOTRAX kids electric scooters (electric scooters with an MSRP below $499) are covered for a period of 90 days following the initial purchase of the product.
POWERSPORTS
All GOTRAX powersports items (including dirt bikes, ATVs, and golf carts) are covered for a period of 1 year following the initial purchase of the product.
REFURBISHED PRODUCTS
Refurbished products are not covered by our limtied warranty. For all refurbished products please report any issue within the first 30 days of purchase. So we can make sure you receive a working product.
COVERED PRODUCTS
GOTRAX will replace any component that is deemed to be defective or damaged (including damage incurred during shipment), except in case of user error. The warranty covers the listed products and follows the terms below:
PART CATEGORIESFRAMEGOTRAX electric scooter, electric bike, hoverboard, and powersports vehicle frames are covered for a replacement warranty. The duration of the warranty period varies by product:
This warranty includes a replacement frame only. Labor charges associated with transferring parts to replacement frames are not included. An authorized GOTRAX service representative will determine if the frame meets the replacement standard. GOTRAX reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at GOTRAX discretion. Frame issues excluded from this warranty include but are not limited to:
|
BATTERIESGOTRAX batteries are covered for the full length of the product’s warranty. During the duration of the warranty, a defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery will remain unchanged from the original purchase date. No cash reimbursement will be made. Batteries can be assessed and found defective directly by GOTRAX only. This Limited Warranty does not cover:
|
PARTS & COMPONENTS
Wear and tear can be assessed by GOTRAX. Parts not typically covered include but are not limited to:
|
WARRANTY CLAIMS
All claims to this warranty must be made through GOTRAX and submitted to canadasupport@gotrax.com or through our claim page here. Proof of purchase and photos or videos of the damaged product are required when submitting any warranty request. Before making a warranty claim, you are encouraged to contact GOTRAX via CanadaSupport@gotrax.com, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within the warranty period be processed through GOTRAX.
GOTRAX will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.
ATTENTION: GOTRAX will not cover installation fees for repairs and replacement parts.
SHIPPING DAMAGE CLAIMS
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact CanadaSupport@GOTRAX.com and provide us with photo or video proof.
No free accessories are eligible for replacement or compensation if they are scratched during transportation.
NOTICE: We will not accept shipping damage claims filed more than 7 days after receipt of any products.
